Sunday, November 24, 2024

Thumbs-up Emojis Won't Build Relationships

LinkedIn post (Nov 24, 2024)

𝗟𝗲𝘁'𝘀 𝗳𝗮𝗰𝗲 𝗶𝘁: nobody ever got a promotion or closed a big deal because of a perfectly timed 👍. Emojis don’t build relationships. Yet in today’s fast-paced, tech-saturated world, we’ve let quick reactions and one-word replies become the default. Here’s the thing: relationships drive results, and relationships are built on genuine, human connections. The personal touch isn’t just a “nice-to-have” anymore—it’s your competitive edge.  

When was the last time an emoji made someone feel truly valued? Compare that to a quick "Great insight during the meeting today" or someone remembering to ask about your big weekend plans. Those small gestures don’t just cut through the noise—they stick. They say, "You matter," and in a business world packed with deadlines and distractions, that’s unforgettable.  

Sure, putting in the effort to personalize your communication takes time, but here’s the irony: the simpler, human interactions are often the most impactful. It’s about showing you care in the moments that matter.  

Here are 5 ways to bring the personal touch back into your professional life:  

1️⃣ 𝗡𝗼𝘁𝗶𝗰𝗲 𝘁𝗵𝗲 𝗗𝗲𝘁𝗮𝗶𝗹𝘀  

   Listen for small but meaningful things people mention—a milestone, a favorite hobby, or a goal they’re working on. Follow up with a quick "How’s the marathon training coming?" or share an article tied to their interests.  

2️⃣ 𝗕𝗿𝗲𝗮𝗸 𝘁𝗵𝗲 𝗥𝗼𝘂𝘁𝗶𝗻𝗲

   Not every message needs a reason. Drop someone a quick note: "Your presentation really landed with the team—great job" or "I thought of you when I saw this article." These little surprises can transform a professional relationship.  

3️⃣ 𝗨𝘀𝗲 𝗛𝘂𝗺𝗼𝗿 𝗧𝗵𝗼𝘂𝗴𝗵𝘁𝗳𝘂𝗹𝗹𝘆 

   A well-timed joke or personal reference can go a long way. If a client mentioned their love of cats, send them a funny (and appropriate) meme when the moment calls for it. Humor breaks down barriers and builds rapport.  

4️⃣ 𝗔𝗰𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝗘𝗳𝗳𝗼𝗿𝘁𝘀 𝗣𝘂𝗯𝗹𝗶𝗰𝗹𝘆 𝗮𝗻𝗱 𝗣𝗿𝗶𝘃𝗮𝘁𝗲𝗹𝘆

   Recognize contributions in meetings or emails, but also send a private note like, "Your work on this project was exceptional—it made all the difference." A mix of public and private appreciation is powerful.  

5️⃣ 𝗚𝗲𝘁 𝗦𝗽𝗲𝗰𝗶𝗳𝗶𝗰 𝗶𝗻 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀  

   Ditch the standard "Hope you’re well" and opt for something tailored: "How’s your big move going?" or "Did your team enjoy the game this weekend?" Specificity shows you’re paying attention and invested.  

𝗡𝗼𝘄, 𝗽𝘂𝘁 𝗶𝘁 𝗶𝗻𝘁𝗼 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲.

Today, pick three people—a colleague, a client, or even a mentor—and try one of these approaches. Send a thoughtful message, acknowledge their recent efforts, or follow up on something they’ve shared with you. Start small, but start now. In a world of quick reactions and endless distractions, being intentional is how you stand out—and how you lead with impact.

#Innovation  #PersonalBranding  #Motivation  #HumanResources  #Futurism

Wednesday, November 20, 2024

When AI Treats Employees Like Machines

 

LinkedIn post 

𝗬𝗼𝘂𝗿 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝗴𝗿𝗲𝗮𝘁𝗲𝘀𝘁 𝗮𝘀𝘀𝗲𝘁—𝗯𝘂𝘁 𝘄𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝘄𝗵𝗲𝗻 𝗔𝗜 𝘀𝘁𝗮𝗿𝘁𝘀 𝘁𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲𝗺 𝗹𝗶𝗸𝗲 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝘀?

AI has revolutionized how companies communicate and collaborate, but when the same technology is used to monitor employees, the results can be far from beneficial.  

Imagine this: your every keystroke, message, or break tracked by AI, with algorithms deciding if you’re “productive enough.” It’s a slippery slope that can lead to distrust, burnout, and even legal challenges.  

Here’s why businesses, especially those prioritizing strong internal communications, need to tread carefully when using AI to monitor employees. 

1️⃣ 𝗘𝗿𝗼𝗱𝗶𝗻𝗴 𝗧𝗿𝘂𝘀𝘁

AI surveillance can feel invasive, leading employees to question their organization’s motives. Trust is a two-way street, and constant monitoring sends the message that employees aren’t trusted to manage their own time or responsibilities. Once trust is broken, it’s hard to rebuild.  

2️⃣ 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗖𝗼𝗻𝗰𝗲𝗿𝗻  

Employees have a right to privacy, and crossing that line can create significant legal and ethical dilemmas. Overstepping boundaries can result in lawsuits, reputational damage, and a toxic work culture. Transparency about how data is collected and used is critical.  

3️⃣ 𝗗𝗲𝗵𝘂𝗺𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻  

Reducing employees to data points ignores the human side of work. Performance can’t always be quantified—creativity, collaboration, and morale often fall outside measurable metrics. Over-reliance on AI risks devaluing these essential qualities.  

4️⃣ 𝗥𝗶𝘀𝗸 𝗼𝗳 𝗕𝗶𝗮𝘀 𝗮𝗻𝗱 𝗠𝗶𝘀𝗶𝗻𝘁𝗲𝗿𝗽𝗿𝗲𝘁𝗮𝘁𝗶𝗼𝗻  

AI is only as unbiased as the data it’s trained on. Monitoring tools can misinterpret behaviors or disproportionately impact certain groups of employees. These errors can lead to unfair assessments and discrimination claims.  

5️⃣ 𝗕𝘂𝗿𝗻𝗼𝘂𝘁 𝗮𝗻𝗱 𝗠𝗲𝗻𝘁𝗮𝗹 𝗛𝗲𝗮𝗹𝘁𝗵  

When employees feel constantly watched, stress levels rise. A culture of surveillance can lead to overwork, anxiety, and disengagement—the opposite of what businesses aim to achieve.  

---

𝗔 𝗕𝗲𝘁𝘁𝗲𝗿 𝗪𝗮𝘆 𝗙𝗼𝗿𝘄𝗮𝗿𝗱

AI can still play a positive role in employee engagement and communication, but its use should empower, not police. Instead of focusing on surveillance, companies can use AI to support employees—helping them find resources, learn new skills, and streamline their workflows.  

The key is 𝘁𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝗰𝘆, 𝗳𝗮𝗶𝗿𝗻𝗲𝘀𝘀, 𝗮𝗻𝗱 𝗮 𝗳𝗼𝗰𝘂𝘀 𝗼𝗻 𝗲𝗻𝗵𝗮𝗻𝗰𝗶𝗻𝗴 𝘁𝗵𝗲 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲. AI should be a tool for progress, not a weapon of control.  

Let’s build workplaces where technology elevates humanity rather than diminishing it.  

What are your thoughts on businesses using AI for monitoring? Let’s discuss below!  

#AIEthics #EmployeeEngagement #FutureOfWork #WorkplaceCulture #ArtificialIntelligence #Leadership #InternalComms #Innovation

Thursday, November 14, 2024

AI and Internal Communications: Buckle Up for the Changes to Come


AI and Internal Communications: Buckle Up for the Changes to Come

LinkedIn post published on November 14, 2024

Be honest—how often have you opened a company email and thought, “This doesn’t apply to me”? AI could change all that.

Imagine every company update felt like it was written just for you. That’s the magic AI-powered personalization promises for internal communications, to turn “meh” messaging into memorable and meaningful moments that leave employees smiling.

Of course there are serious concerns over using AI to target employees, but that's not what this post is about, I'll leave that for next time.

Here are five ways companies could use AI to better communicate with employees.

1️⃣ Customized Content, Zero Noise

AI will learn how employees engage with platforms like intranets and email, delivering the content that actually matters to them. This also helps with identifying how your content will resonate with employees. No more blanket announcements everyone scrolls past—each update will increasingly be tailored to their role, interests, and work.

2️⃣ Engagement That Sticks

Personalized messages aren’t just convenient; they get people engaged, leading to better morale. With deep insights driving communications that feel relevant to what people do every day, they’re way more likely to tune in. Forget monthly newsletters—in the future your AI will learn and prioritize useful content tailored to employees based on their own needs, stated or otherwise by themselves and others.

3️⃣ Right Message, Right Time (No Guessing)

A finely tuned AI will help us not only know what to say, but where and when to reach each employee—without endless “which channel?” debates. Mobile notifications will hit frontline workers between tasks; detailed reports arrive in office teams’ inboxes during meetings. It will be like having a coms expert with a crystal ball.

4️⃣ Search Made Simple—No More Endless Scrolling

With AI-enhanced search, you should be able to quickly find employees, get quick results, and let them move on with their day. No more calling around to find who knows what to do. Imagine saving everyone from the abyss of outdated files and irrelevant docs. As data is added to the system it will increasingly get better.

5️⃣ Real-Time Feedback (Minus the Waiting)

AI doesn’t just deliver content; it tracks what’s working, giving you real-time insights to adjust on the go. So, instead of wondering if that announcement hit the mark, you’ll know instantly—and can adapt to keep engagement high. I'm not saying you will be giving up running all surveys, but with AI models running 24/7 there will be ample fertile ground for you to know employees at any particular point in time.

AI personalization can potentially help take coms from “just another email” to genuinely engaging, helping employees feel more connected and informed. Next time I'll post about the dangers of companies using AI to target employees. Stay tuned!

#InternalComms #AIPersonalization #EmployeeEngagement #FutureOfWork #creativity #innovation #technology #artificialintelligence #management

Saturday, November 9, 2024

Internal Communications: the Unsung Hero

 

LinkedIn post published on November 9, 2024

The unsung hero of many organizations? Internal communications! This post explains why it matters and offers some tips for healthy internal coms.

We all know it’s essential to keep customers informed, but what about the people working every day to make sure there are customers? Enter internal communications—the glue that holds high-functioning teams together. Without clear comms, employees are basically driving in thick fog with no headlights. And let’s be real: nobody wants to be the team left squinting at the road, unsure of what’s ahead.

Internal communications is just as essential as external communications. It’s the backbone of any business that wants to operate efficiently and create a healthy culture. Without a strong internal strategy, even the best external plans feel like building a house without a foundation.

A key example of how low morale and alienation can hurt a company comes from Sears. Once a retail giant, Sears' slow decline was partly due to poor internal communication. As the company struggled with restructuring, employees felt alienated and disconnected from leadership. A lack of clear, ongoing communication left workers unsure about their roles, contributing to low morale, reduced productivity, and mass exits. A stronger internal coms strategy could have bridged the gap between leadership and employees, fostering trust and alignment. There are many similar examples.

So, how can companies build a strong internal communications program? Here are five suggestions:

1️⃣ Consistency is Key: Regular updates from leadership help keep everyone aligned. Employees shouldn’t have to guess about the company’s direction.

2️⃣ Two-Way Communication: Let employees share feedback and ask questions. One-way comms create silos and frustration.

3️⃣ Personalize the Message: Tailor communication to different teams and departments. Make sure everyone understands how the company’s goals relate to their work.

4️⃣ Make it Accessible: Use multiple channels (email, intranet, meetings) to ensure all employees have access to key messages.

5️⃣ Support Change with Clear Messaging: During times of change, anticipate concerns, provide reassurance, and offer clarity about what changes mean for employees.

Internal coms isn’t just about updates—it’s about building trust and transparency. When people understand the destination, they’re more likely to put the pedal to the metal. Clear communication, empathy, and maybe even humor keep everyone ready for the road ahead, especially in times of crisis and change.

After working with top names like TD Bank, J. Walter Thompson (Ford US account), and Black & McDonald, I’m back in the Chicago area and ready to bring my experience to companies seeking clarity and cohesion. Message me if you’d like to discuss how we can get your employees to be happier, more on board with your goals, and performing at their very best.

#InternalCommunications #ChangeManagement #Leadership #CorporateCulture #Hiring

Sunday, September 1, 2024

How Hiring This Company for IT Services Would be an Absolute Disaster!

A viral WhatsApp and LinkedIn sales post I wrote for an IT services company, 247 Labs. The CEO and Director of Sales both loved the post and gave positive feedback. Customers liked it too, and it directly lead to several warm leads as a result. 


WARNING: Listen, friend, if you value your sanity, do not contact 247 Labs to build your app or website. Seriously, avoid them at all costs, otherwise you'll face dire consequences!

If you foolishly decide to engage with 247 Labs, brace yourself for the following unbearable outcomes:

· Prepare for endless praise from your customers about how seamless and user-friendly your digital presence has become.

· Get ready to watch your business skyrocket in ways that will make your competitors green with envy.

· Say goodbye to sleepless nights, because when your site inevitably needs updates or repairs (all sites do, it’s normal), 247 Labs will have it sorted faster than you can say "peace of mind".

But that’s not all—247 Labs is infamous for their disdain of quick cash grabs. They’re obsessed with forming long-term relationships with their customers and win-win agreements that are worthy of your dollars.

Yes, you heard that right — long-term relationships, not just a one-time fling.

How outrageous!

Even worse, the folks at 247 Labs can do almost any kind of IT development for any kind of company, including:

· Websites

· Apps

· IT integration

· Back-end integration

· Security

Canadian-based and crushing it. 13 years. 70+ experts. 500+ projects—truly a well-oiled machine.

If you’re one of those rare souls who’s looking to suffer from success, go ahead—email me, and let's have a chat about what 247 Labs can do for you and your business.

Don’t say I didn’t warn you! 😉

📧 Info@247Labs.com

💻 Https://247Labs.com

Thursday, July 18, 2024

A Day Like No Other: Muharram 10

 

LinkedIn post published on Tuesday, July 16, 2024. Received 160+ reactions within 48 hours. Original post here

This is no ordinary day. But how come?

Today marks Muharram 10 in the Islamic calendar, also known as Ashura. It is literally one of a handful of times in history when the best and worst of humanity squared off. On this day, Imam Hussain and a handful of his closest friends and family were brutally killed by an army of over 30,000 for refusing to pay allegiance to the corrupt and ruthless ruler of the time, Yazeed bin Muawiya. As the grandson of the Prophet Muhammed and known for his charisma, kindness and wisdom, and as a widely respected leader of the day in his own right, Imam Hussain's allegiance was priceless to Yazeed, yet Hussain preferred to give his head in defiance rather than his hand in subservience.

You may wonder why I'm posting about this sorrowful event 1,300+ years after it happened on LinkedIn. Since my childhood, I have heard of Imam Hussain's epic stand for truth, justice, honour and sacrifice, and it is one that will always be very near and dear to my heart. Imam Hussain stood on the battlefield alone today and called out, "is there anyone who will help me?" Anyone cynical and disenchanted need only hear what Hussain and his close ones did to be inspired. Today, hundreds of millions of his lovers from numerous faith communities around the world answer his call to say, "Yes Hussain, I will support you."

To learn more about what happened to Imam Hussain, click this link:

https://lnkd.in/evghx9Wp

Photo is a close up of a minaret with Arabic and Persian calligraphy and the gold dome over the grave of Imam Hussain with a red flag flying his name.

Saturday, July 6, 2024

One Amazing Technique to Memorize Anything and Take Control of Your Work

One Amazing Technique to Memorize Anything and Take Control of Your Work!

Corporate communications professionals have to juggle unbelievable amounts of information and relationships. 

Come to think of it, EVERYONE needs to do that.

How can this be done? By building a strong memory. A strong memory makes all the difference for your getting work done efficiently and enjoying your life.

Unfortunately, many people are intimidated by the idea of relying upon their minds, rather than committing their thoughts to paper. They don’t know how to do it, aside from the usual tips to break down items into abbreviated lists and so on.

Abbreviations work. But you can do much, MUCH better.

Build a castle

If you’re like me, memorizing things can be tricky. That is, until I heard of the Memory Palace technique. People use this simple trick to quickly memorize unbelievable amounts of information. An eight-time world memory champion, Dominic O’Brien, was able to memorize 54 decks of cards in sequence looking at each card only once using this tip.

Intrigued? So was I. Practicing this technique has forever changed how I approach memorization.

I’ll explain how it works.

Your brain is an amazingly powerful organ. And it can remember things far beyond what you might think is the expiration date. How often have you tasted a dish and been transported back to your childhood, or seen a beautiful sight that stays for years? Clearly, it is possible to store info for long periods, without apparently trying very hard and this is all the more true if those thoughts are highly emotional.

The other thing that matters a lot to your remembering information is that your Hippocampus, a visual center in the brain, is intimately tied to your memorizing abilities.

Activate your Hippocampus and chances are that you will be more likely to remember once fleeting thoughts. Make your thoughts highly emotional and you can bank on not forgetting as easily as you once might have.

How can we take advantage of our neurological wiring? We build a palace. 

How the Memory Palace technique works

The Memory Palace is highly effective as a memorization tool largely because it activates the Hippocampus. 

Here’s how to do it. In your mind, visualize a place that you already know intimately. The place you visualize might be a home you lived in for years, or a path you walk every day through your workplace. The place really doesn’t matter so much as your knowledge of it. If it is a place that you feel stronglu about, all the better.

Now, create relationships between different areas in your palace with the items you want to memorize. For example, if you want to remember a pencil, you might consider visualizing a pencil as you enter your palace. As you walk through your palace in your mind’s eye, you see other objects you need – a tomato, a crocodile, tickets to an NBA game.

You know what? Let’s keep these items in mind as we go to the next step – a pencil, a tomato, a crocodile, and tickets to an NBA game.

Make your thoughts as emotional and strange as possible (a practical example)

We have already nailed an important part of memory by building memory palaces. Now lets really make those thoughts stick.

An example of the technique at work 

The Romans, who came up with the Memory Palace technique, suggested we make the thoughts we memorize as gory as possible. They said that the more weird and emotional the image, the better. And they were absolutely correct.

Here is how I would do it.

As I walk into my childhood home through the garage, I see the pencil. It is a HUGE pencil, with the circumference of a log. Better escape into the next room, the pencil is rolling after me and might crush my toes! RUN!

Whew, made it. … Uh, the floor is covered in squashed tomatoes … who is going to have to clean up this mess? Ugh!

(Luckily there is a cartoon crocodile in the living room, his teeth dripping with blood and guts. I say luckily, because he has begun sweeping up the tomatoes.)

Better go in the kitchen, this is a little weird. And I don’t like the way the tomatoes are squelching underfoot.

Woah! … It’s Derrick Rose, my favorite player who ever played for the Chicago Bulls, and he’s sitting at the kitchen table. Why is he here? … He’s handing over those NBA tickets for my family that I wanted! What a great day.

See what I mean? You might be able to memorize my list more easily than before I made it so bizarre. The more bizarre, emotional and disgusting, the better.

Memories of childhood shows and experiences can be a powerful way of helping others remember our content. Of course, such content has to be memorable for the right reasons; negative thoughts can easily remain in the mind too.

Now it's time to practice 

Now it’s time to practice this technique yourself. While you’re at home, write down a grocery list and commit the items to memory by building a crazy Memory Palace. Leave the list at home; do not look at the list while shopping.

After you get back, check how many items you remembered. If you forgot any items, really think about why that might be. Was your association between the items and the place you constructed strong enough? Were the razor blades you needed not scary enough?

Don’t get discouraged if you were not 100% successful the first time. The more you practice the Memory Palace technique, the easier it will be to remember items. On the other hand, you might find yourself getting perfect scores from the beginning. The key to success is really activating your brain’s emotional and visual center.

Once you have become good at memorizing lists of up to 30 items, you can graduate to relying on this technique at work. And once you can do this reliably with memorizing physical objects, you might try using Memory Palaces to recall abstract concepts linked strongly to physical objects in your mind’s eye. 

For example, if you want to memorize “honour”, you might find remembering a knight in shining armor useful to memorizing that concept. The more you learn how your mind works, the more you can fine tune this process. Eventually you would always want to use the same objects to recall specific concepts.

Well, what do you think? Have you ever used the Memory Palace, and what sort of results have you gotten? I would love to hear your thoughts.

Happy memorizing!